Privacy Policy

Ella’s Kitchen – Randburg, Johannesburg

Last Updated: March 2026

1. Introduction

Ella’s Kitchen (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By accessing or using the Ella’s Kitchen website, you consent to the practices described in this Privacy Policy.

Our practices comply with the requirements of the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

Contact us through forms on our website
Make restaurant reservations or enquiries
Subscribe to newsletters or promotional offers
Place catering or food orders online

The information collected may include:

Full name
Email address
Phone number
Delivery or billing address
Reservation details
Any message or information you submit through contact forms

We may also automatically collect certain technical information when you visit the website, such as:

IP address
Browser type
Device information
Website usage data

This helps us improve our website performance and user experience.

3. How We Use Your Information

Ella’s Kitchen may use your information to:

Respond to enquiries or reservations
Process orders or catering requests
Provide customer support
Send updates, promotions, or newsletters (only if you opt in)
Improve our website, services, and customer experience
Maintain security and prevent fraud

Your information will only be used for legitimate business purposes.

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties where necessary, such as:

Payment processing providers
Website hosting and technical service providers
Delivery or logistics partners (if applicable)
Legal authorities when required by law

All third parties are required to protect your information in accordance with applicable privacy laws.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website performance
Analyse visitor behaviour
Remember user preferences

You can disable cookies through your browser settings, but this may affect certain website functions.

6. Protection of Your Information

We implement reasonable security measures to protect your personal information from:

Unauthorised access
Loss or misuse
Alteration or disclosure

Despite our efforts, no internet transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for processing of your data
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or delivery services). We are not responsible for the privacy practices or content of those external websites.